Terms & Conditions

In these Terms and Conditions, the following definitions apply:

All Quotations issued by the Company are valid for 30 days from the date of issue, unless otherwise stated in writing. A Quotation does not constitute a binding offer and may be withdrawn or revised before acceptance.

A Contract is formed when the Client accepts the Quotation in writing (including by email or electronic signature) and pays any required deposit. Verbal acceptance does not create a binding Contract.

Quotations are based on information provided by the Client and a site visit where applicable. Where unforeseen conditions are discovered during the Works (including but not limited to hidden structural defects, asbestos, contaminated materials, or services not shown on drawings), the Company reserves the right to issue a variation to the Contract price. The Company will notify the Client in writing before proceeding with any additional work that will incur additional cost.

Where a fixed-price Quotation is provided, the price is fixed for the scope of Works described. Any changes to scope, specification, or programme requested by the Client will be subject to a written variation order and additional charge.

Unless otherwise agreed in writing, the following payment schedule applies:

All invoices are payable by bank transfer, cheque, or such other method as agreed in writing. The Company does not accept cash payments for Works exceeding £500 without prior written agreement.

Where payment is not received by the due date, the Company reserves the right to:

• Suspend the Works until payment is received, without liability for any resulting delay
• Charge statutory interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998
• Recover reasonable debt recovery costs
• Terminate the Contract in accordance with Clause 10

For residential clients, the Consumer Rights Act 2015 applies. Where the Works are carried out for a consumer (an individual acting outside their trade or business), the Company will provide a written summary of the right to a 14-day cooling-off period where applicable under the Consumer Contracts Regulations 2013.

Any start date or programme provided in the Quotation is an estimate only. The Company will use reasonable endeavours to commence and complete the Works within the agreed programme, but time is not of the essence unless expressly agreed in writing.

The Company will not be liable for delays caused by:

• Adverse weather conditions that make it unsafe or impractical to work
• Delays in the delivery of materials outside the Company's reasonable control
• Variations to the Works requested by the Client
• The Client's failure to provide access to the Property at agreed times
• Events of force majeure (including but not limited to industrial disputes, government action, or natural disasters)
• Delays caused by third parties including local authorities, utility companies, or other contractors

Where a delay is caused by the Company's default, the Company will notify the Client as soon as reasonably practicable and provide a revised programme.

The Client agrees to:

• Provide clear and unobstructed access to the Property at all times during agreed working hours (typically Monday to Saturday, 7am to 6pm)
• Ensure that all necessary planning permissions, building regulations approvals, and other consents are obtained before the Works commence, unless the Company has expressly agreed in writing to obtain these on the Client's behalf
• Inform the Company of any known hazards at the Property, including asbestos, lead paint, underground services, or structural weaknesses
• Ensure that the Property is adequately insured throughout the duration of the Works, including for public liability and employer's liability where applicable
• Not engage any other contractor to carry out works at the Property that may interfere with the Company's Works without prior written agreement
• Make payments in accordance with Clause 3
• Promptly review and respond to any requests for information, decisions, or approvals required to progress the Works

The Company will carry out the Works using materials that are of satisfactory quality and fit for purpose, in accordance with the Supply of Goods and Services Act 1982 and the Consumer Rights Act 2015.

Unless otherwise specified in the Quotation, the Company will select materials appropriate to the Works. Where the Client specifies particular materials, the Company will use reasonable endeavours to source them but accepts no liability for delays or additional costs arising from the unavailability of specified materials.

All Works will be carried out with reasonable care and skill, in a good and workmanlike manner, and in accordance with applicable British Standards and Building Regulations.

Title to materials supplied by the Company does not pass to the Client until payment in full has been received. Risk in materials passes to the Client upon delivery to the Property.

The Company provides a 12-month workmanship guarantee on all Works from the date of Practical Completion. This guarantee covers defects arising from faulty workmanship or materials supplied by the Company.

The guarantee does not cover:

• Fair wear and tear, or damage caused by misuse, neglect, or accidental damage
• Defects arising from the Client's failure to follow maintenance instructions provided by the Company
• Works carried out by third parties after Practical Completion
• Damage caused by adverse weather events beyond normal seasonal variation
• Defects in materials specified by the Client and sourced from a supplier nominated by the Client

To make a claim under this guarantee, the Client must notify the Company in writing within the guarantee period, describing the defect in reasonable detail. The Company will inspect the defect within a reasonable time and, where the defect falls within the guarantee, will remedy it at no additional cost to the Client.

This guarantee is in addition to, and does not affect, the Client's statutory rights under the Consumer Rights Act 2015 or other applicable legislation.

Manufacturer warranties on products and materials installed by the Company (such as boilers, windows, or roofing membranes) are subject to the terms of the relevant manufacturer and are separate from this workmanship guarantee.

The Company complies with all applicable health and safety legislation, including the Health and Safety at Work etc. Act 1974, the Construction (Design and Management) Regulations 2015 (CDM 2015), and the Control of Substances Hazardous to Health Regulations 2002 (COSHH).

For notifiable projects under CDM 2015 (those lasting more than 30 working days with more than 20 workers simultaneously, or exceeding 500 person-days), the Client is responsible for appointing a Principal Designer and ensuring the project is notified to the Health and Safety Executive (HSE) unless the Company has agreed in writing to fulfil these duties on the Client's behalf.

The Client must not interfere with or remove any safety barriers, signage, or protective measures installed by the Company during the Works.

The Company holds appropriate public liability insurance (minimum £2 million) and employer's liability insurance (minimum £5 million). Certificates are available on request.

Subject to the above, the Company's total liability to the Client in contract, tort (including negligence), breach of statutory duty, or otherwise arising out of or in connection with the Contract shall not exceed the total Contract sum.

The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of anticipated savings, or loss of goodwill, whether arising in contract, tort, or otherwise.

The Client shall indemnify the Company against any claims, losses, damages, costs, and expenses arising from:

• The Client's breach of these Terms
• Inaccurate or incomplete information provided by the Client
• The Client's failure to obtain required consents or permissions
• Any pre-existing defects or hazardous materials at the Property not disclosed to the Company

Either party may terminate the Contract by giving 14 days' written notice if the other party commits a material breach of the Contract and fails to remedy that breach within 14 days of receiving written notice requiring it to do so.

The Company may terminate the Contract immediately by written notice if:

• The Client fails to make any payment when due and does not remedy the failure within 7 days of written notice
• The Client becomes insolvent, enters administration, or makes an arrangement with creditors
• The Client obstructs or prevents the Company from carrying out the Works

On termination, the Company is entitled to payment for all Works carried out up to the date of termination, including a fair proportion of any fixed-price element, plus reasonable costs incurred in demobilising from the site. The Company will remove its equipment and materials from the Property within a reasonable time.

For residential consumers, the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 applies where the Contract is concluded off-premises or at a distance. The 14-day cooling-off period begins on the day the Contract is formed. If the Client requests that Works begin within the cooling-off period and subsequently cancels, the Client is liable to pay for Works carried out up to the point of cancellation.

In the event of a dispute, both parties agree to attempt to resolve the matter through good-faith negotiation in the first instance. Either party may request a meeting to discuss the dispute within 14 days of written notice.

If the dispute cannot be resolved by negotiation, either party may refer the matter to adjudication under the Scheme for Construction Contracts (England and Wales) Regulations 1998, as amended. The right to adjudication applies at any time under the Housing Grants, Construction and Regeneration Act 1996 (as amended by the Local Democracy, Economic Development and Construction Act 2009).

For residential consumers, the Company participates in the Checkatrade dispute resolution process as an alternative to litigation.

These Terms and the Contract shall be governed by and construed in accordance with the laws of England and Wales. Any dispute not resolved by adjudication or alternative dispute resolution shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For any queries relating to these Terms and Conditions, please contact us:

These Terms and Conditions were last reviewed in March 2026 and are subject to change. The version published on our website at the time of Contract formation shall apply.