Privacy Policy
Last updated: 16 October 2026
TCM BUILDING & MAINTENANCE LIMITED is responsible for the enquiry information described in this notice. Our company number is 09046847 and our registered office is 18 Spring Close, Borehamwood, England, WD6 5HD. Our operational base is in Borehamwood, Hertfordshire.
Constantin handles privacy enquiries. Email office@tcmbuildingmaintenance.co.uk, call 07305 121634, or write to our registered office marked for Constantin's attention.
We collect the contact and project information you choose to send us. The information requested depends on the form:
- Homepage quotation form: name, telephone number, project postcode, selected service and any optional message.
- Contact form: name, telephone number, email address, selected service and project description.
- Blog callback form: name and telephone number.
The website also records the submission time and referring page. Its anti-spam checks use the requesting IP address to limit repeated submissions. Please avoid sending passwords, payment-card details, identity documents or sensitive personal information that is not needed to explain your enquiry.
You do not have to send an enquiry. Without the required contact details, we cannot process that form or respond through the requested channel.
When you ask about work you may commission from us, we use the information needed to respond to your request as a step you have requested before a possible contract.
For other correspondence, including enquiries on behalf of an organisation, we rely on our legitimate interest in answering business enquiries. We also rely on our legitimate interest in protecting the website and its enquiry service for necessary anti-spam checks. These purposes do not authorise unrelated marketing.
Where we need to process information to comply with a data-protection request or another applicable legal duty, the basis is that legal obligation.
We use your enquiry details to respond to the request you send us, including contacting you through the details you provide. Sending an enquiry does not enrol you in a newsletter or marketing list.
Contact information and the message are passed to the enquiry-handling process. The anti-spam check helps limit repeated submissions; it does not assess whether your proposed building work is suitable.
Our retention period for routine enquiry records is three months.
This enquiry period does not override a legal requirement to keep a different category of record. Information that forms part of a contract, invoice, statutory record or relevant legal claim must be considered under the requirements for that record, rather than automatically deleted because the original enquiry is three months old.
For a request about retention or deletion of a particular enquiry, contact Constantin using the details above.
Depending on the reason we hold your information and the applicable conditions, you can ask to access it, correct inaccurate details, have it erased, restrict its use or receive information you provided in a portable format.
Right to object: you can object to processing based on legitimate interests. We must consider that objection under the applicable rules.
Send requests to office@tcmbuildingmaintenance.co.uk for Constantin's attention. Explain what you need and provide enough information to identify the relevant enquiry. We may need proportionate information to confirm your identity, but you should not send identity documents unless requested.
Subject access requests normally require a response without undue delay and within one month. The law allows adjustments to that timetable in specified circumstances, including necessary identity checks, clarification and certain complex or multiple requests.
You can complain to the Information Commissioner's Office about the handling of your personal information. You can also raise the concern directly with Constantin.
The website uses HTTPS, and submitted enquiries are stored as private rather than public WordPress records. Those measures do not remove the need to protect the office computer, mailbox, website administration and any backup copies.
No internet transmission or storage system can be guaranteed completely secure. Please report a concern through the privacy contact and do not include passwords or unnecessary sensitive information.
Following a link to Facebook or another external website takes you to a service with its own privacy practices. Check that service's privacy information before providing personal details.
Customer comments displayed on our Reviews page are public feedback, separate from private enquiry records. The displayed attribution may be a supplied name or the description Homeowner. Contact Constantin about a review that identifies you.
We will update this notice when the information it describes changes. Where the law requires us to give you information about a new purpose before using your data for it, we will do so. Continued use of the website is not treated as consent to unrelated uses of your information.
Privacy Enquiries
For a privacy question or a request concerning personal information, email office@tcmbuildingmaintenance.co.uk.